Current Openings

Process Specialist – General Accounting +

Date Of Posting: May 10, 2019
Company Name: BPO in Hinjewadi Pune
Domain: Finance n Accounting
Location: Pune
Eligibility: B.Com Grads with 2+ yrs of work exp in FnA Processes

Job Description:

Job Description : Record to Report End to End Accounting Covering
1) Posting Journal Entry in Appropriate Ledgers
2) Fixed Assets Accounting
3) Inter Company Accounting
4) Periodic Closing of Ledgers / Books of Account
5) Reconciliation of Books of Account
6) Preparation of Balance Sheet and Profit / Loss Account

You should be

a) B.Com Graduates with 2+ yrs of exp in Accounting Processes
b) OK to work in 247 shifts
c) should have knowledge of SAP / ERP

Cost of Living Comparison Between Kolkata & Pune.

Comparison as per Expatistan.com

Comparison as per Numbeo.com

Package ( CTC offered ): decent hike on CTC / AC III tier Fare to Pune // 7-10 days Temporary Guest House Accommodation
Email ID: suneet@smartservicez.com

Apply Now

Credit Control / Accounts Receivable Specialist – BPO in Pune +

Date Of Posting: April 29, 2019
Company Name: BPO in Hinjewadi Pune
Domain: Accounts Receivable
Location: Pune
Eligibility: B.Com Grads with 2+ yrs of work experience and Excellent command over Spoken English

Job Description:

As part of the Credit Control team your roles and responsibilities will include

Working in a fusion of sub-functions: Invoicing, Collections and Cash Application
Conduct negotiations with debtors to fix terms and conditions for payment of receivables
Contact debtors through calls, emails or letters to notify them of outstanding invoice
Ensuring timely collections of receivables and recognition of cash
Reconciliation of accounts receivables
Assist customers in setting up a credit control system that allows for periodic debt repayment

Contact Preeti – 09230157291 for details.

Cost of Living Comparison Between Kolkata & Pune.

Comparison as per Expatistan.com

Comparison as per Numbeo.com

Package ( CTC offered ): decent 30-40% hike on CTC
Email ID: preeti@smartservicez.com

Apply Now

Sr Mgr Procurement Analytics +

Date Of Posting: April 18, 2019
Company Name: BPO Client
Domain: Analytics
Location: Pune
Eligibility: Graduates with 8+ yrs of work exp

Job Description:

Performing quantitative and qualitative analysis like (raw) data analysis, statistical modelling, data deep-dives etc. to acquire insights from data.
Build analytical models which are predictive or have forward-looking measures to develop – foresights- or alerts around business metrics.
Translates insights into an analysis reports and communicate insights back to clients,
Develop paid PoCs (Proof of Concepts) working with client stakeholders and mapping their business pain points and problems to Analytics needs.

Essentials
The role needs someone with hands on experience in building Statistical models in the Sourcing / Procurement / Spend Analysis Domain.

Has Functional expertise in Spend Analytics (80 20 Ratio / ABC Analysis etc) and used Statistical tools like R, SAS, Tableau etc

Package ( CTC offered ): 18 - 24 lacs
Email ID: suneet@smartservicez.com

Apply Now

Manager Transitions +

Date Of Posting: April 18, 2019
Company Name: BPO Client
Domain: FnA / Insurance / Travel / CustomerCare
Location: Pune
Eligibility: Graduate with 7+ yrs of work exp.

Job Description:

Manage end-to-end execution of projects till steady delivery of services across F&A / Travel / Contact Center domain
Understand client processes and build future state operating model with handoffs between both organizations
Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
Project planning and reporting to clients, internal stakeholders and transition leaders
Proactively identify risks and plan for mitigation strategies to ensure risk-free transition of services
Compliance and continuous improvement to the Transition Methodology
Proactive project tracking – Risk, Issue, escalation and milestone management
Identify areas for efficiency improvement and implementing the same
Respond to RFI/ RFP’s along with the solutions team

Package ( CTC offered ): 10-16 lacs + upto 20% variable
Email ID: suneet@smartservicez.com

Apply Now

TeamLeader Domestic BPO in Bangalore +

Date Of Posting: April 18, 2019
Company Name:
Domain: BPO / Call Center / Training / Quality
Location: Kolkata
Eligibility: with 2+ yrs of work exp with atleast 8 mths as a TL on Papers

Job Description:

a) Manage a Team of Customer Care Executives for an Inbound Domestic Process in 247 environment.
b) Manage SLA’s Like AHT, CSAT, FCR, Shrinkage, Attrition, productivity etc.
c) Handle Supervisory and Escalated Calls.

Requirements

+ Should be currently working as a TL in an Inbound Call Center Domestic / International
+ Should be open to work in Shifts.

Package ( CTC offered ): upto 4 lacs
Email ID: swarna.smartservices@gmail.com

Apply Now

Communication Coach +

Date Of Posting: May 13, 2018
Company Name: Convergys Pune
Domain: BPO / Call Center / Training / Quality
Location: Pune / Bangalore
Eligibility: Graduates

Job Description:

The Communication Coach is responsible for evaluating offshore agents to ensure adherence to communication and language acceptability standards. This individual is also responsible for providing coaching/feedback to offshore agents in order to develop their communication skills.
Core Responsibilities

Sample and evaluate language quality and communication skills using the standardized
communication monitoring methods
Provide feedback to agents through call monitoring system and in-person to assist Team Leaders in development of front-line employees
Participate in calibration sessions with Quality and Communication & Culture Training (CCT) leadership staff,
Convergys personnel and clients.
Capture common errors among agents and recommend huddle sessions for those with language
opportunities

Eligibility

You should be a Graduate currently working as VnA Trainer / Call Quality Analyst / SME with excellent command over spoken English and Command over Grammer. Should be open to work in NIGHT Shifts

Package ( CTC offered ): upto 4 lacs
Email ID: suneet@smartservicez.com

Apply Now

TeamLeader Domestic BPO in Bangalore +

Date Of Posting: April 11, 2017
Company Name: Domestic BPO
Domain: Customer Service
Location: Bangalore (Shivaji Nagar / Kudlugate)
Eligibility: Graduates with 2+ yrs of work exp with atleast 8 mths as a TL on Papers

Job Description:

Managing an average team size of 15-20 members
Need to be approachable and supportive towards the team.
Attrition and Absenteeism Management.
Compliance to login, log out & scheduled breaks of agents
Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
Work very closely with team members to solve customer problems.
Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers.
To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team
Ensure all Company policies and procedures are implemented consistently and fairly.We have openings across various locations in Bangalore ie Kudlu Gate / Shivaji Nagar.

Package ( CTC offered ): 2.7 lacs - 3.5 lacs / hike depends in your present CTC
Email ID: preeti@smartservicez.com

Apply Now