Date Of Posting: August 1, 2018
Company Name: KPO Client
Domain: Analytics
Location: Pune
Eligibility: Graduates with 8+ yrs of work exp

Job Description:

Responsibilities
* Performing quantitative and qualitative analysis like (raw) data analysis, statistical modelling, data deep-dives etc. to acquire insights from data.
* Build analytical models which are predictive or have forward-looking measures to develop – foresights- or alerts around business metrics.
* Translates insights into an analysis reports and communicate insights back to clients,
* Develop paid PoCs (Proof of Concepts) working with client stakeholders and mapping their business pain points and problems to Analytics needs.

Essentials
The role needs someone with hands on experience in building Statistical models in the Retail/ CPG/FMCG Domain.

Has Functional expertise across
a) Marketing (Campaign tracking, ROI measurement, Multi-channel Analysis),
b) Customer (Attrition, Response model, propensity model, customer segmentation, Loyalty, CLTV etc.) and
c) Product (Optimal Pricing, cross-sell/Up-sell, Product assortment, benchmarking etc.)

S/he should be able to draw data driven insights and building predictive models e.g.
a) Cross Sell/Up sell models,
b) Survival Models,
c) Customer Segmentations,
d) Market Basket Analysis,
e) Loyalty Analytics

Has excellent Knowledge of Statitsical tools / Techniques like SAS , R etc / Decision Tree, Regression, Predictive Analysis etc

Package ( CTC offered ): 18 - 24 lacs
Email ID: suneet@smartservicez.com

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Date Of Posting: May 26, 2018
Company Name:
Domain: BPO / Call Center / Training / Quality
Location: Kolkata
Eligibility: with 2+ yrs of work exp with atleast 8 mths as a TL on Papers

Job Description:

JD

a) Manage a Team of Customer Care Executives for an Inbound Domestic Process in 247 environment.
b) Manage SLA’s Like AHT, CSAT, FCR, Shrinkage, Attrition, productivity etc.
c) Handle Supervisory and Escalated Calls.

Requirements

+ Should be currently working as a TL in an Inbound Call Center Domestic / International
+ Should be open to work in Shifts.

Package ( CTC offered ): upto 3 lacs
Email ID: swarna.smartservices@gmail.com

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Date Of Posting: May 13, 2018
Company Name: Convergys Pune
Domain: BPO / Call Center / Training / Quality
Location: Pune / Bangalore
Eligibility: Graduates

Job Description:

The Communication Coach is responsible for evaluating offshore agents to ensure adherence to communication and language acceptability standards. This individual is also responsible for providing coaching/feedback to offshore agents in order to develop their communication skills.
Core Responsibilities

• Sample and evaluate language quality and communication skills using the standardized
  communication monitoring methods
• Provide feedback to agents through call monitoring system and in-person to assist Team Leaders in development of front-line employees
• Participate in calibration sessions with Quality and Communication & Culture Training (CCT) leadership staff,
  Convergys personnel and clients.
• Capture common errors among agents and recommend huddle sessions for those with language
  opportunities

Eligibility

You should be a Graduate currently working as VnA Trainer  / Call Quality Analyst / SME with excellent command over spoken English and Command over Grammer. Should be open to work in NIGHT Shifts

Package ( CTC offered ): upto 4 lacs
Email ID: suneet@smartservicez.com

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Date Of Posting: April 11, 2017
Company Name: Domestic BPO
Domain: Customer Service
Location: Bangalore (Shivaji Nagar / Kudlugate)
Eligibility: Graduates with 2+ yrs of work exp with atleast 8 mths as a TL on Papers

Job Description:

• Managing an average team size of 15-20 members
• Need to be approachable and supportive towards the team.
• Attrition and Absenteeism Management.
• Compliance to login, log out & scheduled breaks of agents
• Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
• Work very closely with team members to solve customer problems.
• Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers.
• To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
• Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team
• Ensure all Company policies and procedures are implemented consistently and fairly.We have openings across various locations in Bangalore ie Kudlu Gate / Shivaji Nagar.

Package ( CTC offered ): 2.7 lacs - 3.5 lacs / hike depends in your present CTC
Email ID: preeti@smartservicez.com

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